Your privacy matters
The Diverse Collective respects your privacy. We take care of your personal information and work to keep it safe.
We collect personal information so we can understand your needs, provide supports, respond to enquiries and referrals, and meet our legal responsibilities.
Information we may collect
We only collect information we need to provide our services or run our business.
This may include:
- Your name and contact details
- Your date of birth
- Information about your NDIS plan and funding
- Information about your disability, health and support needs
- Your goals and preferences
- Your communication and accessibility needs
- Information about risks or safety
- Details about the supports you receive
- Contact details for people involved in your supports
- Service agreements and consent forms
- Feedback, complaints and incident information
- Billing and payment information
Some of this information may be sensitive, such as information about your health or disability. We take extra care with this information.
How we collect your information
We may collect information when you:
- Contact us
- Make an enquiry
- Send us a referral
- Complete a form
- Use our website
- Start or receive supports from us
With your permission, we may also receive information from people involved in your supports. This could include your family, nominee, Support Coordinator, health professionals, plan manager or other service providers.
Sometimes the law may allow or require us to collect information without your permission.
Why we use your information
We may use your information to:
- Respond to your questions or referral
- Understand your needs and goals
- Work out whether our services are right for you
- Plan and provide your supports
- Keep you safe
- Communicate with you and people you have authorised
- Manage your NDIS funding, service agreements and invoices
- Respond to feedback, complaints and incidents
- Improve our services
- Meet our NDIS and other legal responsibilities
We will not use your information for a different purpose unless you agree or the law allows or requires us to.
Sharing your information
We do not share your personal information unless there is a reason to do so.
With your permission, we may share information with people involved in your supports. This may include your family, nominee, Support Coordinator, health professionals, plan manager or other service providers.
We may also need to share information with government agencies, regulators or other organisations when the law requires or allows us to.
Additionally, we will involve you in decisions about sharing your information wherever possible.
Keeping your information safe
We take reasonable steps to keep your personal information safe.
We use secure systems and processes to protect information from being lost, misused, changed or accessed by people who should not see it.
Only people who need your information to do their job should have access to it.
Your rights
You have the right to know how we use your information.
You can ask us:
- What personal information we hold about you
- To see your personal information
- To correct information that is wrong or out of date
- Questions about how we collect, use or share your information
We may need to confirm who you are before giving you access to personal information.
Your choices
You can tell us how you would like us to communicate with you.
If you need information explained differently or provided in a more accessible way, please tell us.
Where possible, you may also be able to contact us without giving us your name. However, we may need to know who you are to provide some services or meet our legal responsibilities.
Privacy on our website
When you visit our website, some information may be collected automatically. This can include information about your device, browser and how you use our website.
Our website may use cookies and other technology to help the website work and understand how people use it.
Questions or complaints about privacy
If you are worried about how we have handled your personal information, please tell us.
We will listen to your concerns and work with you to understand and respond to the problem.
Phone: 07 2147 6826
Email: engagement@thediversecollective.com.au
You can also make a privacy complaint to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner – Privacy Complaints