We welcome feedback and take NDIS support provider complaint seriously. Additionally, your feedback helps us understand what is working well and where we can improve. You can raise a concern in the way that works for you. An advocate, a support person or someone you trust can help.
How to give feedback or make a complaint
If something does not feel right, please tell us. Additionally, you can make a NDIS support provider complaint in the way that is easiest and most accessible for you. Your complaint does not have to be in writing.
- Call us on 07 2147 6826.
- Email engagement@thediversecollective.com.au.
- Speak with any member of our team.
- Ask someone you trust, such as a family member, advocate or other support person, to help you make a complaint.
- Use an interpreter, communication aid or another communication method that works for you.
- Ask us for information in a different or more accessible format.
- Make your complaint anonymously, where possible.
Additionally, tell us what happened in your own words and describe any NDIS support provider complaint you want to raise.
Then state what you would like to happen next and how you prefer we communicate.
What we will do
We will acknowledge your NDIS support provider complaint as soon as practical. Additionally, we will listen without judgement, explain the process, and keep you informed. We will assess the concern fairly, take reasonable steps to resolve it, and report the outcome and review options.
We will handle your information carefully and only share it where needed to manage the concern or where the law requires it. You can read more about how we handle personal information in our Privacy Policy.
Your rights when raising a concern
If you are unhappy, you can complain without being treated unfairly or having your support affected.
In such cases, you can file a NDIS support provider complaint, and we will respect your privacy.
Additionally, we will provide communication support or an interpreter where practical.
Learn more on our Participant Rights and Advocacy page.
If you are not satisfied
You can ask us to review a decision or seek independent advocacy. You can also contact the NDIS Quality and Safeguards Commission for information about raising a complaint.
If you would like to talk with us first, speak with our friendly team.